RETURN POLICY

Last updated February 07, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at mediasosial@pencilstation.xyz to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging. Buyers are required to provide proof of package acceptance/unboxing videos as evidence and proof of purchase, then mail your return to the following address:

Pencil Station ℅ Aldebaran
Attn: Returns
(Number of RMA)
Herrenstr 15 30159
Hannover, Deutschland

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from receiving your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note:

  • Sale items are FINAL SALE and cannot be returned.
  • We are not liable for delays caused by third-party entities (e.g., forwarders).
  • Buyers are required to provide proof of package acceptance/unboxing videos as evidence.
  • In the event of receiving damaged items, photographic evidence must be provided.
  • Refunds will be issued once the returned item is received.

QUESTIONS

Please note that failure to comply with these terms may result in delays or denial of return/refund requests. If you have any questions or concerns regarding our policy, feel free to contact us at: mediasosial@pencilstation.xyz

Thank you for your understanding and cooperation.

Still have some questions?

you can contact us via email or website chating system for assistance.